Customer support
Proud to provide a professional and personable service to all our clients, CRS printers and photocopiers are supported by fully inclusive maintenance agreements that promise full peace of mind. All issues are personally managed by a member of the CRS team, with a single point of contact taking ownership of each problem until its resolution.
Clients with maintenance agreements have priority responses, keeping any potential downtime to a minimum – and we traditionally over-achieve even on our own promises, with response times usually below two hours. Our technicians are fully trained by manufacturers, and carry both replacement toner and high-usage spare parts to all call outs to help achieve a first-time fix. The spares and consumables are all from original equipment manufacturers (OEMs) too – so you can be sure we’re always replacing like for like.
Got an issue with your printer or MFD hardware?
Give our helpdesk a call on 01235 555531.
Technical Support
CRS also provides a range of support services for your printing and document workflow software, beginning with initial set-up (where required) from our own trained technicians. Our monitoring software allows us to track toner levels for clients with maintenance agreements and replenish stocks automatically – and this software also automatically collects monthly meter readings.
For CRS supplied software, we are often able to provide initial assistance free of charge by logging in to your printer remotely. If unresolved remotely, a technician visit can be arranged, which may be chargeable.
For more details, or to log a fault with our technical support advisors,
please just give us a call on 01235 555531.
